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Empowering Innovation in Autism Care
How Pacific Canyon Solutions supported strategic transformation for SKILLS Global
When Thea took charge of SKILLS Global, she embraced a powerful mission: to accelerate autism care delivery while stewarding the legacy software relied on by autism clinics nationwide. Over the last five years, the software had become an essential tool for providers but suffered from mismanagement, lack of dedicated resources, and missteps. Thea faced a critical challenge: how could she make the legacy product efficient while pursuing a flagship innovation?
Crafting a Strategic Path
To balance the needs of the legacy product with the push for a new flagship offering, Thea partnered with PCS. Working closely with Thea, PCS delved into the new billing and subscription platform, bringing clarity to customer revenue distribution and subscription terms that had previously hindered clear analysis. These findings empowered her team to standardize contracts, redefine pricing, and renegotiate key agreements, achieving a 40% revenue increase in one critical contract.
Building Efficiency and Data Insight
By reconfiguring the billing platform and refining subscription management, PCS enabled Thea’s team to easily access and analyze customer data, bringing new accuracy to revenue projections. The solution also improved billing clarity and simplified the complexities of subscription processing. With accurate revenue forecasting and a clearer view of financial data, Thea could confidently make data-driven decisions, supporting the company’s growth and financial stability.
“Unlike other consultants, PCS took time to listen and understand my situation instead of being prescriptive from the start."
- Thea Pham, CEO, SKILLS Global
Driving Innovation with a Scalable Process
With the legacy product on stable footing, Thea shifted her sights to the company’s next frontier: a flagship product that could bring autism care directly to families. Through a streamlined, in-house workflow developed with PCS’s guidance, Thea was able to minimize costly outsourcing and accelerate the software development process. PCS’s distinctive approach made a lasting impact on Thea’s confidence in her team’s abilities. “I no longer felt the need to micromanage,” she said. With PCS’s support, she could trust the system and focus on the the company’s mission.
Results and Looking Forward
Within one quarter, SKILLS Global grew monthly recurring revenue (MRR) by more than18% with a stabilized churn rate of only 0.3%. With a clear path to continued growth for the legacy product, SKILLS Global is now positioned for lasting success.
PCS’s approach offered Thea and her team practical, impactful solutions tailored to the needs of a complex healthcare environment. “Unlike other consultants, PCS took time to listen and understand my situation instead of being prescriptive from the start,” she said. Through strategy, insight, and a commitment to clarity, PCS empowered Thea and her team to unlock their potential, helping the company meet its mission of delivering faster, more accessible autism care.